Data Protection Statement

We would like to use your details from the application form, plus details on how you use your Clubcard and what you buy in our stores, to:

• Help manage Tesco Clubcard and improve the way we run it
• Understand our customers' shopping habits to improve our service
• Unless you indicate otherwise, contact you with offers and information about products and services of interest to you and your family

We will share your details among Tesco companies at home and abroad (e.g. Tesco Personal Finance), and businesses that process Clubcard information on our behalf (e.g. printers who need certain details to print our mailings).

We may also use and share information relating to groups of customers, without identifying individuals, to learn more about customer behaviour and find ways of enhancing our service.

The Scheme

1. The Tesco Clubcard card and Key Fobs are issued by and remain the property of Tesco Stores Limited which reserves the right, at any time without notice, to: (a)terminate the scheme; (b)decline to issue Clubcard cards and Key Fobs; and (c)on reasonable grounds, withdraw or cancel Clubcard cards, Key Fobs or points collected, or to alter or amend the conditions of operation of the Tesco Clubcard scheme. Reasonable grounds include (i) any abuse or attempted abuse of the scheme, or (ii)any use or attempted use of a Clubcard card, Key Fob or points in a manner which is contrary to these terms and conditions or (iii)any reasonable suspicion of dishonesty on the part of a member in connection with the scheme.
2. All participants in the Tesco Clubcard scheme must be resident in the UK and aged 18 years or over.
3. The Clubcard card is not transferable, and can only be used by the person whose signature is on the card. Clubcard Key Fobs may be used by any member of the main Clubcard holder's immediate family who is resident at the same address, as registered for the main Clubcard holder.
4. Members may be removed from the scheme at any time at the discretion of Tesco.
5. Your Clubcard card and Key Fobs can only be used at Tesco stores and other promotional partners who may from time to time be part of the scheme. Your Clubcard card cannot be used as a credit card or a guarantee card.
6. The Tesco Clubcard scheme is only for personal and consumer use. Tesco Clubcard Points and Vouchers cannot be transferred, sold or in any way traded. They may only be pooled by members with the same postal address.
7. Your Clubcard card and Key Fobs cannot be used for any transaction where the beneficiary is a business and/or the owners of a business.
8. Clubcard Key Fobs remain the responsibility of the main Clubcard holder.

Points

9. To collect points for a transaction in-store, your Clubcard card or Key Fobs must be presented at the checkout. To collect points on purchases made through any catalogue or online, you will be required to quote your Clubcard number.
10. Points collected on Tesco Personal Finance products will be collected separately to points collected on all other Tesco products.
11. Points collected on additional cards or Key Fobs linked to the main Clubcard holder's account will be credited to this account.
12. Points will not be given for purchases made at the tobacco kiosk, or for the sale of Lottery tickets, or prescription medicines or infant milk formulae, or purchases of Gift Cards, or for purchases of some Tesco Personal Finance Products. Other products may also be excluded from the scheme at the discretion of Tesco.
13. You must also spend at least £1 in a single transaction for the transaction to qualify for points. Then one point will be awarded for every £1 that is spent. This can be altered at the discretion of Tesco. Tesco shall be entitled to set a limit on the number of points which may be awarded to each Clubcard account in respect of special promotional items on which additional points are awarded. Tesco shall be entitled at any time to cancel points awarded if the relevant products to which such award relates are returned or cancelled for any reason and a refund of the purchase price is given or if the relevant products are exchanged for other products, unless such exchange is for products with an equivalent points value. Where the relevant products are exchanged for products of a lower points value Tesco shall be entitled to cancel the balance of points between those originally collected and those collected in respect of the replacement products.
14. The current redemption value of points is one point equals one penny. Tesco reserves the right to vary the rate at any time.
15. Where points can be collected with our partners other terms and conditions may apply. Please check with our partners for further details.

Vouchers

16. Rewards, in the form of Tesco Clubcard Vouchers, will be mailed with a Statement to the customers who have accumulated a combined total of at least 150 points by the end of each collecting period.
17. Collecting periods may vary.
18. The level of reward given by Tesco and Tesco Personal Finance will be based on the number of points that a member has collected on Tesco products and/or Tesco Personal Finance products by the end of the last day of a collecting period. Points a member has collected on Tesco products and/or Tesco Personal Finance products that fall between the level of reward and the next level will be 'carried over 'as the starting balance(s)for the next collecting period. The current levels are multiples of 50 points. Tesco reserves the right to vary the rate at any time.
19. Members who do not reach the minimum number of points needed to qualify for a reward by the end of the collecting period will have their points total 'carried over 'to the next collecting period.
20. Tesco Clubcard Vouchers' terms and conditions may be found on the back of the Vouchers.

General

21. The promoter of Tesco Clubcard is Tesco Stores Limited, Tesco House, PO Box 18, Delamare Road, Cheshunt, Herts EN8 9SL.

Double Up

In addition to the terms and conditions below, Tesco operates this scheme under the current terms and conditions of the Tesco Stores Limited (Tesco) Clubcard Scheme and the Tesco.com General Terms and Conditions.

Clubcard Vouchers

1. Valid Clubcard Vouchers (which are those printed with your name in your quarterly Clubcard Statement mailing entitled 'Voucher' and which are in-date, are not sold, damaged, defaced, copied, altered or used) can be exchanged for Double Up eCoupon(s) at the rates shown. Bookings and orders can only be made by the Clubcard member.
2. Exchanges can only be made in Clubcard Vouchers. Payment or part payment in cash is not permitted.
3. Points and product Coupons and money off vouchers will not be accepted and cannot be returned. eVouchers cannot be redeemed for Double Up.
4. Double Up eCoupons can only be sent to the address on your Clubcard account and may be printed with your name and postcode.
5. Tesco does not accept any responsibility for Clubcard Vouchers that are not received if posted to us, please make a note of the security number, denomination and expiry date on each Clubcard Voucher before sending it in. Any points change will be electronically re-credited to your Clubcard account.

Double Up eCoupons

6. Double Up eCoupons cannot be exchanged in whole or part for cash.
7. All offers are subject to availability and Tesco and Tesco.com standard terms and conditions.
8. The value of the eCoupons used cannot exceed the total cost of the wine or Champagne, including any discounts. You must pay the remaining balance using a valid payment card.
9. Double Up eCoupons are valid for 3 months once issued unless otherwise stated.
10. Double Up eCoupons are only valid on new orders and on the products and services specified, you cannot add more eCoupons to your order at a later date.
11. We aim to dispatch your Double Up eCoupons within 3 days of receipt of your order.
12. Unless otherwise stated, you cannot change or cancel your order and no refunds or re-credits of Clubcard Vouchers will be given in these circumstances, however unused and in date eCoupons can be returned to us for a points refund.

General

13. All prices and Clubcard Voucher exchange rates and products and services are correct at time of publication but may be amended at any time. Taxes and other duties, when they are applied, may be subject to alteration without notice.
14. Products and services provided may be withdrawn or altered without prior notice.
15. Calls may be recorded for training purposes.
16. The Tesco refund policy does not apply to Double Up orders. This does not affect your statutory rights.
17. If you need any help understanding Double Up, please call 0800 011 3039.

Deals

Tesco Freetime Limited operates this Scheme under the current terms and conditions of the Tesco Stores Limited (Tesco) Clubcard Scheme, which can be found: here.

Clubcard Vouchers

1. Valid Clubcard Vouchers (which are those printed with your name in your quarterly Clubcard Statement mailing entitled 'Voucher' and which are in-date, are not sold, damaged, defaced, copied or altered) can be exchanged for a Deal, Deal Token or Airmiles at the rates shown in this brochure. Bookings and orders can only be made by the Clubcard member.
2. Exchanges can only be made in Clubcard Vouchers. Payment or part payment in cash is not permitted unless otherwise stated. Coupons and money off vouchers will not be accepted and cannot be returned. Tesco Clubcard Christmas Saver Bonus Vouchers cannot be redeemed for Clubcard Deals. Tickets and Deals Tokens can only be sent to the address on your Clubcard account and will be printed with your name and may include your postcode.
3. Airmiles can only be applied to your own Airmiles account.
4. Tesco Freetime does not accept any responsibility for Clubcard Vouchers that are not received. If posting, please make a note of the online code or barcode number, denomination and expiry date on each Clubcard Voucher before sending it in. Any points change will be electronically re-credited to your Clubcard account.

Deals Tokens

5. Deals Tokens cannot be used in conjunction with any other offer, scheme or promotion and cannot be exchanged in whole or part for cash.
6. All Deals are subject to availability and the standard terms and conditions, booking conditions or conditions of carriage of the Supplier.
7. Where relevant, no change will be given if the value of your Tokens is greater than the cost of your Deal, but any shortfall can be paid to the Supplier by cash or credit/debit card (excluding Buy in Full products).
8. Clubcard Vouchers will not be accepted by the suppliers.
9. Deals Tokens are valid for 6 months once issued unless otherwise stated.
10. Deals Tokens are not transferable and will be issued with the name shown on your Clubcard Vouchers and may be printed with your postcode.
11. Deals Tokens are only valid on new bookings, you cannot add more Tokens to your booking at a later date.
12. All holiday deposits must be paid for in cash unless the entire holiday is being paid for in Deals Tokens.
13. Holidays are booked direct with the relevant tour operator and must be chosen from the brochures shown and are not valid on prices shown on the internet.
14. Hotel bookings are booked direct with the relevant operator and are only available against the rate options shown.
15. Holiday and Weekend Break Tokens cannot be used against internet bookings.
16. We aim to dispatch your Deal within 3 days of receipt of your order. Orders should be made at least 28 days before you intend to book with a supplier or visit an attraction.

Supplier

17. Tesco Freetime does not accept any responsibility for the loss of Deals Tokens between customer and supplier.
18. Unless otherwise stated, you cannot change or cancel your booking once booked or ordered and no refunds or re-credits of Clubcard Vouchers will be given in these circumstances, however unused and in-date Tokens can be returned to us for a points refund.
19. Do not make any dependent arrangements until your booking is confirmed by the Supplier.
20. Tesco and Tesco Freetime shall not be liable for any goods or services provided by the Supplier or any act or omission of the Supplier, save as required by law.
21. To the fullest extent permitted by law, Tesco and Tesco Freetime excludes any liability in relation to the Deals or Airmiles.

Airmiles

22. If exchanging Clubcard Vouchers for Airmiles, your order details (including your name and address and Clubcard number) will be passed to AIRMILES who will apply these to your account within 28 days.
23. For existing Airmiles account holders these will be credited to your existing account. Otherwise a new account will be opened for you.
24. Minimum transaction value is £2.50 in Clubcard Vouchers. Please choose carefully, once Clubcard Vouchers have been converted into Airmiles the process cannot be reversed.
25. AIR MILES and the Flying Boat logo are trademarks of Air Miles International Trading BV.
26. Airmiles are held and issued for use subject to AIRMILES Customer and Booking Terms and Conditions.

General

27. All prices and Clubcard Voucher exchange rates and products and services are correct at time of going to print but may be amended at any time. Taxes and other duties, when they are applied, may be subject to alteration without notice.
28. Suppliers and services provided may be withdrawn or altered without prior notice.
29. You are strongly advised to purchase comprehensive travel insurance. Please note that most insurance policies do not cover you for the loss of the value of Clubcard Vouchers if you have to cancel.
30. Tesco Travel Insurance is able to offer a policy which may cover the loss of Clubcard Vouchers under an insured event. For details, phone 0845 300 8800. Max call charge from a BT landline is 4p per minute. Calls from other networks may vary.
31. For foreign travel, please check passport, visa and health requirements before placing your order.
32. These terms and conditions do not affect your Statutory Rights.
33. Calls may be recorded for training purposes. The Tesco refund policy does not apply to Clubcard Deals purchases.
34. Tesco Personal Finance is a joint venture between The Royal Bank of Scotland and Tesco PLC. Tesco Personal Finance Ltd. Registered in Scotland no.173199. Registered office: 24 St. Andrews Square, Edinburgh EH2 1AF. Authorised and regulated by the Financial Services Authority.

If you need any help understanding any part of this website, please call 0808 100 0707.