0845 600 4411
Calls charges up to 4p per minute from BT landlines. Other providers vary.
Tesco Mobile Customer Care
For questions about top-up, if your phone is locked, using your phone or SIM card, and all Tesco Mobile services
Phone: 0845 301 4455*
Opening hours: Monday to Friday - 8am to 10pm, Saturday to Sunday - 8am to 8pm
Email: Email your question to support@tescomobile.com. To help us answer your question, please include the following information in your email:
- Mobile number
- Date of your last top up
- Amount and method of top up
- Current balance on the mobile
Post:
Tesco Mobile Customer Care
Dumers Lane
Radcliffe
Bury
BL9 9UR
To opt-out of marketing communication from Tesco Mobile please call our Customer care team or text STOP to 26565
Sales
To place an order
Phone: 0845 600 4411* & Press 1
Opening hours: Monday to Friday - 8am to 11pm, Saturday - 8am to 8pm, Sunday - 10am to 6pm
Online sales support
For queries regarding current orders, returns, refunds, replacements and faults within 28 days
Phone: 0845 600 4411* & Press 2
Email: tescodirect@tesco.co.uk
Aftersales support
For queries regarding handsets and SIMs purchased in-store, faulty handsets, initial use and the returns policy
Phone: 0845 300 6660*
Opening hours: Monday to Friday - 8am to 10pm, Saturday to Sunday - 8am to 8pm
Insurance
For queries about policies and claims
Phone: 0870 411 4705*
Customer Relations Department
Lifestyle Services Group Limited
PO Box 395
Crewe
CW1 6WT
For queries regarding Insurance claims
Phone: 0870 010 1303*
Ringtones
For info about ringtones, logos and games you have bought
Phone: 0845 872 7272*
Email: Email download support
* Calls charged up to 4p per minute from BT landlines. Other providers vary. Calls may be recorded.
** Calls charged up to 8p per minute from BT landlines. Other providers vary. Calls may be recorded.